A HCLTech faz parceria com a Microsoft para transformar contact centers usando IA, depois de adquirir os serviços da Nuance. HCLTech partners with Microsoft to transform contact centers using AI, after acquiring Nuance’s services.

A HCLTech e a Microsoft expandiram sua parceria para transformar contact centers com soluções de IA e nuvem. HCLTech and Microsoft expanded their partnership to transform contact centers with AI and cloud solutions. A HCLTech adquiriu a divisão Enterprise Professional Services da Nuance, incluindo 550 funcionários e contratos existentes, tornando-se o parceiro exclusivo dos clientes da Nuance. HCLTech acquired Nuance's Enterprise Professional Services business, including 550 personnel and existing contracts, becoming the exclusive partner for Nuance's customers. Este movimento integra o Microsoft Dynamics 365 Contact Center com recursos de IA, com o objetivo de melhorar o atendimento ao cliente com suporte mais rápido e inteligente. This move integrates Microsoft Dynamics 365 Contact Center with AI capabilities, aiming to enhance customer service with faster, smarter support.