O passageiro cobra US $ 80 para o saco despachado livre; American Airlines reverte taxa após a intervenção. Passenger charged $80 for free checked bag; American Airlines reverses fee after intervention.

David Ponzevic foi cobrado US $ 80 por malas despachadas que deveriam ser gratuitas com seus bilhetes da American Airlines. David Ponzevic was charged $80 for checked bags that were supposed to be free with his American Airlines tickets. Apesar da confusão inicial no aeroporto, a American Airlines acabou anulando a acusação depois que ele procurou ajuda do Travel Troubleshooter, Christopher Elliott. Despite initial confusion at the airport, American Airlines eventually voided the charge after he sought help from the Travel Troubleshooter, Christopher Elliott. O problema surgiu depois que Ponzevic mudou de passagem, o que afetou sua classe tarifária. The issue arose after Ponzevic changed his ticket, which affected his fare class.